Virtual Service Delivery Manager (SDM)

Enterprise-level service delivery oversight — without the enterprise salary. Most small and mid-sized businesses can't justify a full-time SDM (often ~£65k per annum). Our pay-as-you-go Virtual SDM acts as your IT service advocate: managing vendors, speaking their language, reviewing service quality, and supporting your in-house IT with governance and compliance. We work with what you already have — suppliers, a local IT person, or a small internal team.

Discuss Virtual SDM Start with Self-Assessment

How We Work With Your IT

Your IT Service Advocate

Independent oversight working with your existing setup — no products to sell and no supplier bias.
  • Represents your interests with suppliers
  • Translates technical language into business impact
  • Keeps focus on outcomes, not tools

Oversight & Assurance (PAYG)

Ongoing vendor management and service review, sized to your business.
  • Vendor management, escalations, and service reviews
  • Risk tracking and continuous improvement actions
  • Support for your in-house IT with governance & compliance
  • Ensures service meets legal, regulatory, and business standards

Where It Fits

Use Virtual SDM as a standalone bolt-on to what you have, or as part of the lifecycle.
  • Lifecycle: Self-Assessment → Consult/Audit → Project delivery → Virtual SDM
  • Best after audit recommendations are implemented
  • Right-sized oversight for SMB budgets
  • For trades companies, consider DigitalReady instead

Keeping Your Service On Track

1) Baseline

Understand current vendors, commitments, and service expectations.

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2) Operate

Monthly reviews, escalations, risk & compliance tracking, and improvement actions.

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3) Improve

Quarterly deep-dives and adjustments to keep outcomes aligned to the business.

Independent. No product sales. We work with your suppliers or your local/in-house IT team to make the service better.

Why Choose Virtual SDM?

Cost-Effective

Enterprise-level service delivery for a fraction of a full-time SDM (~£65k/yr).

Plain English

No jargon. Clear explanations and actions owners and teams can follow.

Compliance & Assurance

Keeps your service aligned to legal, regulatory, and business standards.

Ready to Add a Virtual SDM?

Let's tailor the level of oversight to your business and suppliers.

Discuss Virtual SDM Start with Self-Assessment